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Your Customer Experience Never Sleeps: Creating a 24/7 Partnership [STORIFY]

Your Customer Experience Never Sleeps: Creating a 24/7 Partnership [STORIFY]

This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Your Customer Experience Never Sleeps: Creating a 24/7 Partnership. This webinar was sponsored by LiveWorld and featured Chad Mitchell, Senior Director of Digital Communications at Walmart, Michael Rose, Senior Director of Global Corporate Communications at Polycom, and Bruce Dembecki, Vice President of Moderation Services at LiveWorld. We discussed best practices for acting and reacting in a way that enhances continuous customer engagement.

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