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Workplace Chatbots: Too Little, Too Soon?

Workplace Chatbots: Too Little, Too Soon?

Workplace Chatbots: Too Little, Too Soon?

“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964

Workplace chatbots promise to lighten employees’ repetitive tasks and tackle information overload, as Andrew Pope and

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