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Why You Need Customer Focus (Because Who Wants to Be the Next Blockbuster?)

Why You Need Customer Focus (Because Who Wants to Be the Next Blockbuster?)

Why You Need Customer Focus (Because Who Wants to Be the Next Blockbuster?)

Tell customers what they want and need and disregard their priorities and preferences. 
That was the Mad Men way. Businesses could make huge profits without concern for their customers. Some even profited from their customers by penalizing them. 
Take Blockbuster.

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