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Why B2B Marketing Must Embrace Ninja Customers

Why B2B Marketing Must Embrace Ninja Customers

We used to talk to a real person as a first step. To get familiar with the company. To learn more. To create bonds. Not now. Now we talk to a real person as a last resort, after we’ve kicked the informational tires so thoroughly that we absolutely must reach out to get our final questions answered, pre-purchase.

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