The Boston-based WGBH Education Foundation relies on donations. It’s a public media entity.
So it also relies on technology to manage donations. Salesforce CRM. Marketing automation tools.
Cate Twohill, senior director and managing partner of CRM services at the WGBH Education Foundation, has her hands on the pulse of the organization’s digital network and management of its donors. It’s a job that comes with challenges. It recently uncovered and corrected more than 80,000 duplicate donor profiles and must manage donor relationships in a way that powers engagement.