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Weekend Reads: The Need for Social Management + CXM: Art vs. Science

Weekend Reads: The Need for Social Management + CXM: Art vs. Science

This week we kicked off our month long focus on what’s next for the social enterprise. We saw the need for social management and took a look at the enterprise social hunger games. Over in customer experience we debated the art vs. science of customer experience management and explored a new solution to our big data woes. 

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