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Vendor Sues Gartner Over Magic Quadrant 'Pay to Play' Model

Vendor Sues Gartner Over Magic Quadrant 'Pay to Play' Model

customer experience, Vendor Lawsuit: Gartner's Magic Quadrant Is 'Pay to Play' ModelA computer performance management provider seeks monetary damages in a lawsuit filed this week against Gartner Inc. after the IT research giant named the vendor a "challenger" and not a "leader" in one of its Magic Quadrant industry reports.

NetScout Systems, based in Westford, Mass., filed the lawsuit in Connecticut Superior Court Tuesday under the Connecticut Unfair Trade Practices Act for "corporate defamation arising out of Gartner’s information technology research business practices."

"Gartner is not independent, objective or unbiased," NetScout claimed in its lawsuit, "and its business model is extortionate by its very nature. Its substantial success is due to the worst kept secret in the IT industry: Gartner has a ‘pay-to-play’ business model that by its design rewards Gartner clients who spend substantial sums on its various services by ranking them favorably in its influential Magic Quadrant research reports and punishes technology companies that choose not to spend substantial sums on Gartner services." 

NetScout reported in its lawsuit it has not paid Gartner for consulting services in the past five years.

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