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Use Social Listening to Anticipate and Respond to Client Interests

Use Social Listening to Anticipate and Respond to Client Interests

One of the reasons social media is so popular with researchers is it provides an opportunity to listen in on conversations, AKA social listening. You should be doing the same with your customers through your website, Facebook page, Twitter feed, and other sites you regularly use. You’d be surprised at how much you can learn by just tying in a hashtag (#) on Twitter and Facebook.

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