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Time to Straighten Our CX Priorities?

Time to Straighten Our CX Priorities?

Time to Straighten Our CX Priorities?

Customer experience is fraught with seeming contradiction.
We’re told incessantly how important digital and mobile marketing is. Heck, Facebook recently found that mobile video is far more engaging than good, old-fashioned TV!
We’re told customers listen less to businesses and more to themselves, peers and trusted influencers.

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