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This Week: Redefining Social + The Human Element of Customer Journey Mapping

This Week: Redefining Social + The Human Element of Customer Journey Mapping

Mapping the Customer Journey
Technology helps organizations design and build better customer experiences, but there’s something to be said for the human element — both customer and business — that can’t be forgotten, or replaced.

Redefining Social
Everyone wants to have a social enterprise, but many can’t define what that really means. Read Symon Garfield’s definition of social business for one perspective.

To Move to the Cloud or Not
Here are 4 reasons not to move to SharePoint in the Cloud. For those who implement the OASIS CMIS content interoperability standard, working with cloud-based enterprise content management system is now easier.

Upcoming Webinar: Create World Class, Dynamic Digital Exeriences (Jul 24)
Learn the 8 customer experience trends allowing organizations to deliver unified experiences across multiple channels.
> Register Today

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