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The Step-by-Step Guide to a Successful Voice of The Customer Program

The Step-by-Step Guide to a Successful Voice of The Customer Program

The Step-by-Step Guide to a Successful Voice of The Customer Program

So it turns out that the voice of your customer is pretty darn important. Gartner found that 95 percent of companies regularly listen to their customer’s feedback, and yet rather worryingly, Gartner’s research also concluded that only 29 percent of firms with VOC programs in place incorporate VOC data into

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