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The Secret Sauce Formula for Retaining Customers [INFOGRAPHIC]

The Secret Sauce Formula for Retaining Customers [INFOGRAPHIC]

While word of mouth is powerful, and is the principle upon which social media is built, many companies forget to make the next logical leap. And that’s the leap to fully comprehend that word of mouth is based on keeping your existing customers happy so that they not only return, but tell others about you.

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