If you subscribe to a less-linear, more imperfect notion of the buyer’s journey, then it seems a stretch to assign a percentage to how much can be complete before engaging with sales. Or the reciprocal, how much of the sales process is complete before engaging with a buyer. Complete and engaging are themselves imprecise terms, subject to rancorous debate in Philosophy 101. I won’t even go there. So when I read precise-sounding predictions like 73%, I start to wonder. Not 72%? Not 74? A rounder, friendlier number, perhaps? Whoa, buddy! Time out! I’m more comfortable with honest vagueness like pretty much all, or darn near every bit.