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The Impact of Online Reviews and Your Business: Positive Only vs. Responding to Negative Reviews

The Impact of Online Reviews and Your Business: Positive Only vs. Responding to Negative Reviews

As we move forward into 2015, we see the trend of the blending of social media and customer service departments. Since so many consumers turn to online review sites and social channels to talk about their experiences, the social media and marketing departments need to integrate with customer service team members to provide the best response and resolutions.

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