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The CX Pyramid: Why Most Customer Experience Efforts Fail

The CX Pyramid: Why Most Customer Experience Efforts Fail
March 03, 2015
It is no secret among Customer Experience (CX) professionals that most CX efforts fall flat. Forrester found that only 25% of CX professionals say their companies’ CX programs actually improve customer experience , and Avaya recently published a study indicating that 81% of organizations have seen…

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