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The 3 Pieces of Customer Experience Transformation: Cultural Change

The 3 Pieces of Customer Experience Transformation: Cultural Change

The 3 Pieces of Customer Experience Transformation: Cultural Change

Customer experience has been around for over 15 years, but with every passing year the pressure on organizations to realign themselves to be more customer focused grows stronger. Realignment involves dramatic changes in three areas: culture, operations and technology. 
This is the first in a three-part series examining those pillars.

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