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Voice

Getting Started With Voice User Interface Design
www.cmswire.com

Improvements in speech recognition in recent years have pushed voice user interfaces into the contact center. But for voice interactions to truly provide better CX than staying with touchtone options, there are a few best practices to follow. Continue reading…

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Direct site navigation via voice arrives on iOS Bing Search app
feeds.searchengineland.com

The app also has a new look featuring a carousel of common search categories. Please visit Search Engine Land for the full article.

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Nine voice search stats to close out 2019
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A look back at some of the year’s key voice search and virtual assistant metrics. Please visit Search Engine Land for the full article.

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SMX Overtime:  Opportunities and challenges for conversational voice search
feeds.searchengineland.com

Expert search marketer and SMX speaker, Eric Enge, explains why brands need to better understand voice apps and interactions to meet their user needs. Please visit Search Engine Land for the full article.

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10 Ways to Get Ahead in Voice Search
www.cmswire.com

ComScore predicts that half of all searches will be voice-activated by next year. That’s pretty much the only statistic marketers and brands need in order to recognize they’re probably smart to create a voice-search strategy. Continue reading…

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Voice assistant study: Microsoft’s Cortana offers most answers, Google Assistant proves most accurate
feeds.searchengineland.com

Perficient Digital ran 5,000 queries on seven devices including Alexa, Cortana, Google Assistant (Home, smartphones) and Siri. Please visit Search Engine Land for the full article.

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Finding the Voice of the Employee in the Digital Workplace Firehose
www.cmswire.com

A part of any effort to change your organizational culture — either as part of a digital transformation initiative or as a standalone effort — must be improving employee engagement. Continue reading…

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Use Voice of Employee Insights to Propel Better Customer and Employee Experiences
www.cmswire.com

One of the missteps organizations make in their approach to culture transformation is to put all of their focus on designing the change from the top down. The result is a change effort that feels very “command and control” with an emphasis on mandated conformance to new processes and rules. Continue reading…

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