Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,… Please visit Search Engine Land for the […]
Facebook’s new app lets people find nearby things to do and places to go. The post Facebook Local is the social network’s stab at Yelp, Foursquare appeared first on Search Engine Land. Please visit Search Engine Land for the full article.
Join our social media and CX experts as they explain how social customer service tools can help brands provide winning digital customer experiences. They’ll discuss how to manage that experience across multiple social touch points, leverage evolving social customer service tools and platforms to… Please visit Search Engine Land for the full article.
Here are some key lessons from five effective social media marketing campaigns.
Your employees can be your best brand advocates on social – here are some tips on how to utilize social employee advocacy to best effect.
Here are some key tips on using emojis in your social media marketing campaigns.
Consumers are looking to engage with real people, not corporate logos. Here are three ways to better personalize your social experience.