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Webinar: CX in the Age of Social Media
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Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,… Please visit Search Engine Land for the […]

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Facebook Local is the social network’s stab at Yelp, Foursquare
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Facebook’s new app lets people find nearby things to do and places to go. The post Facebook Local is the social network’s stab at Yelp, Foursquare appeared first on Search Engine Land. Please visit Search Engine Land for the full article.

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Customer Experience in the Age of Social Media
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Join our social media and CX experts as they explain how social customer service tools can help brands provide winning digital customer experiences. They’ll discuss how to manage that experience across multiple social touch points, leverage evolving social customer service tools and platforms to… Please visit Search Engine Land for the full article.

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5 Brilliant Social Media Campaigns (and What You Can Learn from Them)
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Here are some key lessons from five effective social media marketing campaigns.

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3 Ways to Get Your Employees to Magnify Your Social Media Reach
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Your employees can be your best brand advocates on social – here are some tips on how to utilize social employee advocacy to best effect.

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7 Tips for Using Emojis in Social Media Marketing
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Here are some key tips on using emojis in your social media marketing campaigns. 

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The Value of Getting Personal on Social Media
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Consumers are looking to engage with real people, not corporate logos. Here are three ways to better personalize your social experience.

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The State of Social Engagement 2017 [Podcast]
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In a new Social Business Engine podcast, Bernie Borges speaks with Dayle Hall, SVP of Marketing at Lithium Technologies, to discuss ‘Lithium’s State of Social Engagement’ report.

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