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Service

Mental Strain of Delivering Excellent Service
www.cmswire.com

People tend to avoid feeling empathy because it requires too much mental effort, according to a study published by researchers at Penn State University and the University of Toronto, in April 2019. Continue reading…

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Customer Service Friction: A Double-Edged Sword
www.cmswire.com

“I’d really like to work harder to get the same end results,” said no one ever. We live in an efficiency-driven world. Continue reading…

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Using Written Content to Answer B2B Customer Service Requests
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Creating awesome content that addresses your customer service requests is an investment, and spending on the wrong type of content could be an expensive mistake to make. Understanding exactly which content provides the most ROI for your business objectives is crucial and not always easy to accomplish. Here’s a few tips.

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Focus on Customer Service: Vega [PODCAST]
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Conceived by an Iron Man athlete looking for a plant-based, whole food alternative to nutritional supplements, Vega describes its products as “the future of optimal health”. Enjoyed by vegans and non-vegans alike, Vega’s products attract athletes of almost every sport looking for a more natural diet to help with training and ongoing health.

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Analytics as a Service Market by Solutions – Global Forecast to 2020 for the …
www.virtual-strategy.com

These vendors offer different types of analytics solutions such as financial analytics, risk analytics, customer analytics, marketing analytics, sales analytics, web and social media analytics, supply chain analytics, and network analytics. They also …

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Analytics as a Service Market by Solutions – Global Forecast to 2020 for …
www.prnewswire.com

These vendors offer different types of analytics solutions such as financial analytics, risk analytics, customer analytics, marketing analytics, sales analytics, web and social media analytics, supply chain analytics, and network analytics. They also …

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Analytics as a Service Market Worth $23,030.0 Million in 2020 – Press Release …
www.digitaljournal.com

Analytics as a service market categorizes the global market by solutions as financial analytics, risk analytics, customer analytics, marketing analytics, sales analytics, web & social media analytics, supply chain analytics, network analytics & by region.

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Focus on Customer Service: ModCloth
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ModCloth is “not just another retailer,” according to its founder, “but a social-shopping community with our customer at the center of everything we do.” Nowhere is that more apparent than in its approach to customer service, both on and off social media. Its agents, called “advocates,” often refer to themselves as “day makers” because their […]

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