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Salesforce

DemandJump Secures $6 Million, Salesforce Pardot Releases Emoji, More News
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DemandJump, which offers a customer acquisition platform, has secured a $6 million Series A financing round, the company announced in a press release this week. Revolution’s Rise of the Rest Seed Fund, Flyover Capital, Cultivation Capital, 4G Ventures, Bob Davoli and Hyde Park Venture Partners participated in this Continue reading…

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IBM Brings Artificial Intelligence to Salesforce Quip, Box's London HQ, More News
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One of the biggest news items in the digital workplace this week was the announcement of IBM and Salesforce’s deepening partnership, with new integrations between IBM Cloud, Watson Services, Salesforce Quip and Service Cloud Einstein. The two companies announced their initial partnership last March. It envisaged a combination of Continue reading…

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Docurated Deepens Salesforce Partnership With New Federated Search
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Two years ago, Docurated introduced Custom Object Search for Salesforce, a tool to help uncover content in Salesforce’s Custom Objects. Today the company is extending the relationship, with the launch of a federated search product for sales and marketing. Continue reading…

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Salesforce Einstein Analytics Wants to Make Everyone a Data Scientist
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If Salesforce executive vice president Stephanie Buscemi did her job right today, her audience at the Chicago stop of the Salesforce World Tour is now convinced the powers of a data scientist are at their fingertips. Assuming they adopt Salesforce Einstein Analytics, that is. Continue reading…

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Salesforce Brings Its AI-Powered Einstein to ABM
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The audience at the Paris stop of Salesforce’s World Tour got a surprise this morning when Alex Dayon, president and Chief Product Officer Salesforce, unveiled Einstein Account Based Marketing (Einstein ABM). It’s not a product per se, but an orchestration of several Salesforce product capabilities, some existing, some new, with Continue reading…

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Salesforce Debuts PRM App with New Lightning CMS Integration
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Salesforce debuted another component of its Sales Cloud this morning: an application for Partner Relationship Management, Sales Cloud PRM.  The app is a significant release for community users — a category that includes partners, employees and customers — as it is the first major development built for the Lightning Communities platform  the company Continue reading…

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Helpshift’s Salesforce Integration Brings Customer Service In-App
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San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app. Continue reading…

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Microsoft's ‘Salesforce Light’ Adds Bing, Cortana, Flow
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Microsoft started rolling out its Outlook Customer Manager (OCM) for general release this week, adding a few updates to what it had initially previewed last November.  The initial release provided an OCM iOS app and cloud-based customer relationship management solution designed for small businesses. Continue reading…

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