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Forrester Updates Customer Experience Platform, Oracle and Deloitte Partner in CDP, More
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Forrester has released FeedBackNow 2.0, the second version of its cloud-based customer experience platform. The platform combines digital and physical channel feedback with Forrester’s body of customer experience analytics. It is designed to capture real-time, relevant and contextual feedback, according to Forrester officials. Continue reading…

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Gartner Names WCM Leaders, Adobe Updates Experience Platform, More News
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Gartner has released its Magic Quadrant for Web Content Management (paywall), an industry report that cites the top vendors in web content management technology. Some notable movements in Gartner’s  vendor analysis include: Gartner added Magnolia as a niche player and dropped IBM. Continue reading…

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Salesforce Partners With Alibaba, Sitecore Updates Experience Platform, More News
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Salesforce has announced a partnership with Chinese ecommerce giant Alibaba. Through the deal, Alibaba becomes the exclusive provider of Salesforce to customers in mainland China, Hong Kong, Macau and Taiwan, according to Salesforce officials, and Salesforce will become the exclusive enterprise CRM product suite sold by Alibaba.  Salesforce customers Continue reading…

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ICO Issues Major GDPR Fines, Forrester Names DX Platform Leaders, More News
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The UK’s data privacy regulating body got busy this week issuing the two biggest fines to date under the General Data Protection Regulation (GDPR).  First, on July 8, the British Information Commissioner’s Office (ICO) posted a notice of its intent to fine British Airways $205.7 million for GDPR infringements. Continue reading…

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Contentsquare Acquires Clicktale, Kentico Updates DX Platform and Other News
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Contentsquare, a digital experience insights platform, acquired Israel-based experience analytics company Clicktale. This comes a week after Contentsquare announced the acquisition of Pricing Assistant, a pricing optimization and merchandising solution. The combination of Contentsquare and Clicktale will give ecommerce and digital teams an understanding of customer behavior on their Continue reading…

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Sysomos Acquires Expion to Establish A Major Analytics And Publishing Platform
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Sysomos, a social intelligence company backed by data science, announced the acquisition of leading social marketing platform, Expion, who have recently been recognized by Forrester Research. This acquisition will empower 15,000+ marketers …

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Sysomos Acquires Expion to Create Major Analytics + Publishing Platform
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The social analytics platform, Sysomos, announced today it has acquired Expion, a platform for managing social enterprises through content marketing and publishing. With this acquisition, Sysomos says it aims to provide a “complete solution for creating your earned, shared, owned and paid media lifecycle and understanding how it drives your marketing success.”

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LinkedIn Publishing Platform Hits 1 Million Users – The Pros and Cons of LI Publishing
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There are now more than 1 million users publishing long-form content on LinkedIn. The professional social network made the announcement on their official blog, trumpeting the success of their blogging functionality, which they launched around 17 months ago. And while the LinkedIn blogging platform has been a big success, there have been some issues and queries […]

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