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Salesforce Acquires Tableau, AWS Debuts Personalization Tech, More News
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Salesforce certainly made waves in the CRM and analytics space when it signed a definitive agreement to acquire Tableau for $15.7 billion on June 10. Continue reading…

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LogMeIn Updates Bold360 Suite, Medallia Updates Experience Cloud, More News
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Medallia, which provides experience management software, announced multiple product updates to its Medallia Experience Cloud platform. This includes new offerings within Medallia ‘s Experience Data Platform and Medallia Athena. Medallia also launched Medallia Xchange, an online experience management marketplace powered pre-built apps, components and integrations. Continue reading…

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Google search update aims to show more diverse results from different domain names
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Another Google search update has rolled out this week, this one deals with domain diversity in the search results. Please visit Search Engine Land for the full article.

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Apple Maps refresh: Better data, more detail and a new ‘street view’
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New basemap data and 3D imagery power new ‘Look Around’ feature. Please visit Search Engine Land for the full article.

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Bing turns 10: Why it’s been more disruptive than you think
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A look back, and ahead, at Microsoft’s search business. Please visit Search Engine Land for the full article.

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Zendesk Acquires Smooch, LinkedIn Updates Sales Navigator, More News
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Zendesk acquired Smooch Technologies Holdings ULC. The Montreal-based company runs Smooch, a platform that is designed to support personalized customer experiences. The acquisition will help Zendesk  deliver omnichannel experiences on any messaging channel. According to company officials, Smooch provides a WhatsApp Business integration. Continue reading…

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Technology Does Not Equal Productivity, Microsoft Unveils SharePoint Home Sites, More
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There is an underlying assumption that adding new software or tools will make the workforce more productive. However, new research from Forrester suggests this is often not the case, disappointing enterprise leaders. Forrester’s research, The Shrinking Productivity Gains From Technology Investments, looks at why US productivity growth has stagnated Continue reading…

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NICE Acquires Brand Embassy, Adobe Updates Personalization Engine, More News
www.cmswire.com

Customer experience software provider NICE has acquired Brand Embassy, a digital customer engagement provider. The company plans to embed Brand Embassy in CXone, NICE’s cloud CX platform. This will combine CXone’s analytics and AI capabilities with Brand Embassy’s platform. Continue reading…

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