BOSTON — Organizations striving to deliver exceptional digital customer experiences often forget to clean up their own house first. In other words, you can’t be customer-centric if you’re not brand-centric. That means alignment across the entire organization, and not with just the customer experience team. Continue reading…
Facebook’s putting more emphasis on Groups, with a range of tests being conducted to make Groups more prominent.
Not just for plurals anymore, close variants will extend to include word ordering and function words in inexact match keywords. The post Google to further dilute exact match in AdWords; will ignore word order & function words appeared first on Search Engine Land. Please visit Search Engine Land for the full article.
Google has launched a new recipe search function – and it looks a bit like Pinterest’s Guided Search.
Facebook’s bringing a new Snapchat Stories-like option into the main Facebook app.
Facebook’s testing a new reminders option to help Page owners maintain activity.
YouTube is testing a new native messaging function to boost in-app sharing and social activity.