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Experience

2020 Vision: 3 Customer Experience Trends We’ll See in the New Year
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Imagine how your customer experiences today differ from your experiences only a few years ago. Customer experiences, along with the relationships between customers and the companies that serve them, have changed considerably over a relatively short period of time. Continue reading…

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A Foundation in Customer Experience Should Start in College
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It all starts in college. For many people, a successful career begins with a formal business education. In fact, business is the most popular major for US college undergraduates, according to the Department of Education, with schools conferring more than 370,000 bachelor business degrees annually. Continue reading…

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Is (Near) Real-Time Customer Experience Within Reach?
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Forrester Research predicted in its The Future of CX  report (registration required) that customer experience is moving to (near) real-time, stating that “time-to-value will become a prominent point of differentiation. Continue reading…

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3 Ways to Realign Your Organization to Focus on Customer Experience
www.cmswire.com

Customer experience (CX) comprises the entire customer journey, from lead acquisition and purchase to ongoing engagement. Customers expect you to fulfill their needs on whatever device, whenever they need it, seamlessly and without their intervention. Continue reading…

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Digital Employee Experience Is Critical to Business Success
www.cmswire.com

Digital transformation is happening everywhere. Autonomous vehicles. Smart buildings. Wearables. Commercial drones. New payment methods. At every turn, you can see how new technologies are creating new value and delivering great new experiences. Continue reading…

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Forrester Updates Customer Experience Platform, Oracle and Deloitte Partner in CDP, More
www.cmswire.com

Forrester has released FeedBackNow 2.0, the second version of its cloud-based customer experience platform. The platform combines digital and physical channel feedback with Forrester’s body of customer experience analytics. It is designed to capture real-time, relevant and contextual feedback, according to Forrester officials. Continue reading…

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Get Big Picture Customer Experience Insights With Customer Journey Analytics
www.cmswire.com

Understanding and enhancing customer experiences (CX) is a priority for consumer-facing brands. The challenge, however, is customer journeys aren’t linear: they span many channels, devices and organizational boundaries and may take place over days, or even weeks. Continue reading…

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3 Customer Experience Strategies to Win Over Consumers Today and Tomorrow
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Long gone are the days of waiting in line to buy groceries, developing pictures at your local drug store or mailing a check to friend. Continue reading…

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