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Dealing

5 Tips for Dealing with Negativity on Your Social Media Channels
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As the saying goes, “you can’t please all people, all of the time”. While this statement is true, the relevance and potential impact of disgruntled customers has been significantly amplified by the advent of social media. Companies have to be prepared to respond to negative comments and negative reviews in a way that satisfies not only the person doing the complaining, but the […]

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A Guide to Dealing With Negative Reviews on Social Media
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Last week, popular ice creamery Gelato Messina won praise on social media for its response to an angry online reviewer who called one of its employee’s racist and derogatory names. In a review titled “Worst Customer Service”, posted on Urbanspoon for the Gelato Messina store in Parramatta in Sydney, a “diner from Sydney” claimed they received “unpleasant” and “rude service” in February. Social […]

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Maintaining Your Rep: Dealing With Negative Comments on Social Media
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To protect the reputation of your brand, it’s important to know what to do when your social media outlets receive negative comments.

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Dealing With a Data Breach: What to Do if Your Server Is Compromised
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Has your business recently suffered a cyber-attack? Don’t panic. With this response guide, you can minimize the damage you suffer – and prevent a second attack. It’s news no server owner ever wants to hear. There was a flaw in your security – and somehow, a criminal managed to sneak their way in. Your business’s information […]

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Dealing With a Data Breach: What to Do if Your Server Is Compromised
feedproxy.google.com

Has your business recently suffered a cyber-attack? Don’t panic. With this response guide, you can minimize the damage you suffer – and prevent a second attack. It’s news no server owner ever wants to hear. There was a flaw in your security – and somehow, a criminal managed to sneak their way in. Your business’s information […]

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Dealing With a Steady Stream of Facebook Algorithm Changes
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It seems like the Facebook newsfeed algorithm changes on a daily basis. It causes a lot of stress and confusion, but there’s a way to be impervious to these changes.

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Dealing with the Reality and Myths of Omnichannel
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If you sell stuff in your and your partners’ stores and via e-commerce, you have probably heard today’s buzzword — “omnichannel” — meaning that your customers should be able to use any part of your commerce chain as if it were a single entity: find and buy anywhere, pick up anywhere, return anywhere, all of […]

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Dealing with the Ghosts of SEO Consultants Past
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Although the ghosts of SEO consultants past can still catch up with you many years later, the good news is that, like old Scrooge, there is still plenty of time for you to turn a new leaf and take a smarter approach to search engine optimization. Be glad for your second chance and make the […]

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