Brought to you by NGT Marketing Group

Customer

Businesses need to think differently about customer feedback data in 2020
feeds.searchengineland.com

Improving the customer experience and improve your business operationally means keeping up with the many ways customers communicate with you. Please visit Search Engine Land for the full article.

9
Like
Save
CMSWire's Top 10 Digital Customer Experience Articles of 2019
www.cmswire.com

Practitioners in the world of digital customer experience yearn for better customer insights, more investment from senior leaders and improvement in the tools they use to craft experiences for customers, according to the CMSWire 2020 State of Digital Customer Experience. These concerns were reflected in the articles our readers Continue reading…

4
Like
Save
  • All-in-One Digital Marketing Platform

  • NGT Marketing Group LLC

    See how your digital footprint looks online by visiting our website at www.ngtmarketing.com and get a FREE SEO Report on your business.
The Do or Die of Customer Experience ROI
www.cmswire.com

When I think of Return on Investment (ROI), and I frequently do, I see tremendous focus on the metrics and calculations of ROI in customer experience (CX), but very little about the practice itself. An ROI program is a fundamental keystone of a CX program. Continue reading…

5
Like
Save
Google Ads to end customer support via social Jan 1, 2020
feeds.searchengineland.com

Advertisers will be directed to the online form. Please visit Search Engine Land for the full article.

2
Like
Save
What 2020 Holds for UX and Customer Experience
www.cmswire.com

What does 2020 have in store for the customer experience (CX) and user experience (UX) industry? Here are my predictions, in no particular order. What Will Happen in 2020  More CX and UX Jobs Can Be Done Mostly or Wholly Remotely With the exception of some types of customer research Continue reading…

10
Like
Save
Marketo Engage Integrates with SAP Cloud4Customer for the Ultimate Customer Experience
feedproxy.google.com

The golden rule for business success is to put the customer first – a lesson learned across many industries over the past few decades. Today, putting your customers first is a mere necessity rather than a competitive strategy, and customer experience management (CXM) is the largest and most rapidly-growing enterprise software category. CX leaders grew […]

5
Like
Save
From Discovery to Action: How Do You Operationalize Customer Journey Maps?
www.cmswire.com

Journey mapping is no longer a new practice. For years, companies have been rolling out mapping initiatives — some sophisticated and data-driven, others no more complicated than some sketches on a whiteboard. Continue reading…

9
Like
Save
Top Customer Experience Acquisitions of 2019
www.cmswire.com

Customer experience has become a competitive differentiator in the enterprise and it is a top line agenda item for many organizations. This is evident in the amount of customer experience technology acquisitions that took place throughout the last year. And the pace doesn’t appear to be slowing either. Continue reading…

10
Like
Save
The Marketing Digest: Brought to you by NGT Marketing Group LLC

Enjoy this blog? Please spread the word :)

RSS
Follow by Email
Facebook
Facebook
LinkedIn