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Answer engine JustAnswer now uses bots to route questions to human experts
feeds.searchengineland.com

The use of bots to qualify questions or leads, which are then handed off to experts or reps, may be the optimal chatbot use case. The post Answer engine JustAnswer now uses bots to route questions to human experts appeared first on Search Engine Land. Please visit Search Engine Land for the full article.

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Is AI the Answer to Digital Workplace Noise Pollution?
www.cmswire.com

A digital workplace can afford employees freedom and flexibility in ways never before possible — but it can also open the floodgates of information unlike anything we’ve ever seen. Continue reading…

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When it ‘can’t answer that,’ Alexa begins recommending third-party skills
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The move appears to be an attempt to broaden the device’s utility and better compete with Google’s search capabilities. The post When it ‘can’t answer that,’ Alexa begins recommending third-party skills appeared first on Search Engine Land. Please visit Search Engine Land for the full article.

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Is AMP the answer to format fragmentation?
feeds.searchengineland.com

Columnist Barb Palser makes the case for Facebook and other platforms to adopt Accelerated Mobile Pages. The post Is AMP the answer to format fragmentation? appeared first on Search Engine Land. Please visit Search Engine Land for the full article.

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Topdown's INTOUCH: One Vendor's Answer to the Challenge of DX
www.cmswire.com

Customer communications management (CCM) specialist Topdown launched a new product on May 1 designed to improve the consistency and quality of customer experiences by putting the management customer communications in the hands of the users. Continue reading…

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3 tactics we’re using for Answer Boxes
feeds.searchengineland.com

The featured snippet (answer box) that sometimes appears at the top of the SERPs is a coveted spot for marketers, but how can you get your content there? Columnist Brian Patterson has some tips. The post 3 tactics we’re using for Answer Boxes appeared first on Search Engine Land. Please visit Search Engine Land for […]

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Google tests ‘suggested clip’ in search results where video jumps directly to the answer
feeds.searchengineland.com

Google wants to help you skip video introductions when searching for “how to” queries and jump you directly to the answer in the video. The post Google tests ‘suggested clip’ in search results where video jumps directly to the answer appeared first on Search Engine Land. Please visit Search Engine Land for the full article.

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5 Questions Every Facebook Ad Must Answer
feedproxy.google.com

What five questions do you need to consider before creating a Facebook ad? Here are some tips.

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