Brought to you by NGT Marketing Group

Successfully Measuring Social Customer Service Performance

Successfully Measuring Social Customer Service Performance

In order to grasp the full impact and ROI of social customer service, companies need to measure it in a way that enables comparison with—and benchmarking alongside—more traditional customer care channels, such as phone, email and chat.

read more

10
Like
Save

Comments

Write a comment

The Marketing Digest: Brought to you by NGT Marketing Group LLC

Enjoy this blog? Please spread the word :)

RSS
Follow by Email
Facebook
Facebook
Google+
http://themarketingdigest.com/successfully-measuring-social-customer-service-performance
LinkedIn