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Socially Stephanie: Customer Service in a Social World

Socially Stephanie: Customer Service in a Social World

"Dear Socially Stephanie, I'm in a bind. Last night my friend emailed to let me know that we've been bad-mouthed all over the Internet by an angry online customer. I managed to smooth out the situation, but I am in utter shock. Are we not as good at customer service as I thought?"

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