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Social Customer Service Results Soar with the Integration of People and Process

Social Customer Service Results Soar with the Integration of People and Process

In the fifth annual Social Customer Service Index, authored by myself, brought to you by Social Media Today, and made possible by SAP and EY, the results are clear: companies integrating support staff report significant benefits compared to those separating social customer care teams from traditional support. Integrating at the process level yields even greater results. Check out the infographic below for the full story.

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