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Social Customer Engagement: The 4 Trends You Shouldn't Ignore

Social Customer Engagement: The 4 Trends You Shouldn't Ignore

To understand social customer engagement, we first must understand where the social CRM market went so wrong and how to fix it. This post will highlight the four basic trends that we should all agree on when it comes to defining a customer engagement strategy on social media.

 

 

 

 

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