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Social Business Strategy: How to Prevent a Digital Muddle

Social Business Strategy: How to Prevent a Digital Muddle

I sometimes hear managers say to their reports “Just keep on doing what you’re doing.” As soon as I hear this, I begin to wonder: “Do they know where they’re going with what they’re doing?” When it comes to social business, “keep on doing” often means the firm’s online activities may be taking them far, far away from the goals they set out to reach.

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