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Rewriting the Language of Customer Engagement

Rewriting the Language of Customer Engagement

Rewriting the Language of Customer Engagement

Traditionally, customer engagement wasn’t about “engaging” with customers at all. Instead, it was about deflecting and containing them, with contact center agents trained to spend as little time as possible with customers in the queue. But as customer expectations change, this approach is no longer cutting it.
A staggering 96%

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