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Re-Energizing the Customer Experience for Utilities with Social Customer Service

Re-Energizing the Customer Experience for Utilities with Social Customer Service

Before the internet age, most customers interacted with their utilities companies in two situations: when they received their monthly bill or if they were complaining about an outage. In order to fully embrace the benefits of social customer service, utility companies must change how they see their social channels and, even more importantly, importantly who manages them.

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