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This Week: The Secret to CXM Success + Facebook Signals the Death of E2.0?
www.cmswire.com

The Customer Experience Secret Sauce We have any number of tools to help us define the customer journey, but the real secret to Customer Experience is conversation. Social Business Realities When research shows Facebook and Twitter as the most used enterprise social collaboration tools, you have to wonder if the social enterprise is in danger. […]

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Star Trek Technology in the Here and Now [VIDEO]
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From computers to cell phones, some pretty amazing things that we take for granted today were an everyday part of the crew of the Enterprise. Some of the most recent developments I'm about to share might just blow your mind.

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The First Six Months Developing For The Computer On My Face
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Editor’s note: Jon Gottfried is a Developer Evangelist at Twilio, Co-Founder of the Hacker Union, and a StartupBus Conductor. Follow him on Twitter @jonmarkgo. Being one of the first cyborgs in the world, I have been privy to a unique set of bizarre experiences that have led to some early observations and theories about the […]

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Infographic: I Want It Now!
www.dmnews.com

Forty-eight percent of marketers aim to spend more on managing customer data, 40% plan to increase spending on Web analytics, and 39% intend to shell out more for marketing analytics, according to the survey. But this digital overhaul might require a …

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Focus on Audi: How much of a brand's PR is merely bluster?
skiddmark.com

… services for the past 20 years, so I'm familiar with the standards of best practice, but rather than use my own experience I got in contact with the guys from Socialbakers, one of the world's leading providers of marketing analytics software for …

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How agencies can leverage change by being flexible
www.prweekus.com

… front of the pack. There was a time when marketing analytics fell under the jurisdiction of one or two people. Today, agencies are developing entire teams and divisions for digital strategy, and information extracted from big data is at the core of …

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Waze Could Make Waves Between Google and Facebook
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Waze seems to be at the center of quite an interesting bidding war between Google and Facebook, according to a recent article in Computer World. Waze is "the world's fastest-growing community-based traffic and navigation app." And it's at the heart of what looks like a bidding war between Facebook and Google…

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Teens Are Getting Over Facebook, and Not Just Because Their Parents Are On It
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The background chatter about teens leaving Facebook has been steadily increasing in volume practically all year. It’s well known that teens are beginning to feel crowded out on the Zuckerberg owned network by all the parents, aunts, uncles, and other undesirable adult types that have been cropping up on it.

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