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OMB Pushes Government Agencies to Improve Customer Experience

OMB Pushes Government Agencies to Improve Customer Experience

OMB Pushes Government Agencies to Improve Customer Experience

Consumers should expect better customer experience from government agencies, provided those agencies follow through on the latest guidance from the Office of Management and Budget (OMB)
In its most recent update to Circular A-11, OMB updated its guidance on managing customer experience and improving service delivery.

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