When it comes to understanding business process management (BPM), it can be stated that, at surface level, it presents a dichotomy. Most people tend to see it as a system-wide plan for improvement; a form of top-down transformation for the purpose of improving all functions. It is better understood as a bottom-up, interdepartmental, process-level enterprise. By chunking down and focusing on the small stuff, the bottom line reflects the effect of an enterprise-wide solution. When implemented, BPM capabilities have a mysteriously positive effect on ROI.