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Measuring the True Effectiveness of Social Media

Measuring the True Effectiveness of Social Media

Using ROI as a metric to measure the success of social media is problematic. Not only does social not deliver statistically great ROI stats compared to other channels it also doesn’t consider assisted conversions and intangible (but super valuable) benefits. Social media is about conversation not broadcast. But just because an activity doesn’t have tangible ROI, doesn’t mean it’s not valuable.

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