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Listen Up! The Intersection of Poor Customer Service and New Customer Acquisition in Social Media

Listen Up! The Intersection of Poor Customer Service and New Customer Acquisition in Social Media

In traditional brick and mortar stores, unhappy customers can simply walk out and never look back if they are unsatisfied with the product, service, or customer service. Once they voice their opinion and decide to move on, who is there to grab the customer’s attention, loyalty, and most importantly, their wallet after the negative experience?

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