Brought to you by NGT Marketing Group

Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014

Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014

Since Verint bought KANA earlier this year for $514 million, the question has been how the business analytics company would blend KANA’s customer experience services into its suite of employee services.

The answer, or at least a big part of it, came today in San Francisco as the new "KANA, a Verint company" introduced a big data solution called Engagement Analytics at the Connect2014 conference.

The new product ties the actions of employees together with the experience of customers across the web, mobile, contact center and other channels in near real time.

Read full story…


Follow us on Twitter

Join free newsletter

View upcoming events

Find a new job

5
Like
Save

Comments

Write a comment

The Marketing Digest: Brought to you by NGT Marketing Group LLC

Enjoy this blog? Please spread the word :)

RSS
Follow by Email
Facebook
Facebook
Google+
http://themarketingdigest.com/kana-blends-analytics-into-its-customer-engagement-suite-connect2014
LinkedIn