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It's Not about Social, it's about the Customer Experience #forrforum

It's Not about Social, it's about the Customer Experience #forrforum

It's Not about Social, it's about the Customer Experience #forrforumCustomers are more empowered than ever before, and social media is one of the ways they are able to quickly voice their opinions and experiences online. However, the social revolution is really just a symptom of the wider customer revolution, and customer experiences are the groundswell.

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