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Is Your Voice of the Customer Program All Talk and No Action?

Is Your Voice of the Customer Program All Talk and No Action?

Is Your Voice of the Customer Program All Talk and No Action?

It was an interesting week of customer experiences in the fast food world. 
A Hot and Cold Customer Experience
On the way to a concert Sunday evening, my wife and I stopped to grab a quick meal at one of our regular tex-mex fast food restaurants.

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