Brought to you by NGT Marketing Group

How to Make Your Customers Love You This Valentine's Day

How to Make Your Customers Love You This Valentine's Day

Play Matchmaker this Valentine's Between Customers and Contact Center AgentsAnyone who has dealt with a customer service representative knows it’s rarely a match made in heaven. In fact, it’s usually quite the opposite.

Between long hold times, mismatched agents and unresolved issues, it’s no wonder why most interactions with a company’s contact center get off to a rocky start. Neither party is totally at fault for this unhealthy relationship — customers simply want their issues resolved in a timely fashion, and agents have few insights into the people and problems that they are expected to address.  

Read full story…


Follow us on Twitter

Join free newsletter

View upcoming events

Find a new job

7
Like
Save

Comments

Write a comment

The Marketing Digest: Brought to you by NGT Marketing Group LLC

Enjoy this blog? Please spread the word :)

RSS
Follow by Email
Facebook
Facebook
Google+
http://themarketingdigest.com/how-to-make-your-customers-love-you-this-valentines-day
LinkedIn