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How the SAS Online Community Provides More than Customer Support [PODCAST]

How the SAS Online Community Provides More than Customer Support [PODCAST]

Like many brands, SAS started its online community 10 years ago to reduce the need for telephone support.  Two SAS employees, Chris Hemedinger and Shelley Sessoms, explained in a podcast recording how the SAS online communities now provide (much) more than customer support. Chris is the Senior Manager of Online Communities, and Shelley is one of three Community Managers on his team.

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