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How The Largest Utility in the U.S. Helps Customers Weather the Storm in Social Media

How The Largest Utility in the U.S. Helps Customers Weather the Storm in Social Media

“We’re starting to see repeat customers because we were able to serve them in the channel of their preference. If we can pick up on an issue, get it fixed, and let the customer know that we’ve heard [them and] we’re on it, it makes a big difference. We’re seeing customers notice that and thank us for that.”

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