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How Social Media Managers Can Help In Customer Service Employee Retention

How Social Media Managers Can Help In Customer Service Employee Retention

Working at a call center as a customer service representative has quite a high turnover. Many people do not have the patience to deal with people calling and complaining constantly throughout their days. Social media managers and those who manage social accounts can actually lessen the blow by being proactive and responding to complaints. The following are some ways that social media managers can actually help in employee retention for call center customer service agents.

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