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Handling the Negative Social Media Post

Handling the Negative Social Media Post

How you handle a negative social media post can have a greater impact on your brand’s reputation than the post itself. Handle it right and that ‘Negative’ can be turned into a ‘Positive.’ Sadly, far too many businesses fail to monitor brand mentions to even know a negative review or comment has been left, fail to respond to them in an appropriate time or even respond in a professional manner.

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