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Great Customer Experience Needs Engaged Employees: Forrester Looks at How to Get There

Great Customer Experience Needs Engaged Employees: Forrester Looks at How to Get There

Have you ever been to Trader Joe’s natural foods supermarket? The employees are so happy they almost sing, they tell you how much they love something you’ve bought when they’re ringing it up at checkout, and they never just point you to where something is — they walk you over. Someone at that company knows that happy employees who enjoy what they’re selling increase the odds of good customer experience — a subject addressed in a new report from Forrester. 

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