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Does Your Brand Need to Provide Social Customer Service Over the Weekend?

Does Your Brand Need to Provide Social Customer Service Over the Weekend?
March 05, 2015
If your brand is taking on social customer care, the hours your audience is most actively talking to your brand will have a big influence on the hours when you yourself need to be active. Typically, this is highly dependent on the industry you’re in, so the first step in understanding this is by monitoring when your community is active. If you notice any peaks during the day, make sure you’re providing customer service during these hours.

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