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Debating the effectiveness of social customer service – with Conversocial's …

Debating the effectiveness of social customer service – with Conversocial's …

It was great on the publishing side, and great on the marketing analytics side. It probably worked okay when they had five agents just trying to do their best, but by the time they got to 30, 40, 50 agents, the system was creaking. They didn't have any

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